Effective and last updated 2026-11-12
About this policy
This policy explains how ViceVersa (“we”, “us”) collects, uses and protects personal information through this website, eplanning.nz. It is designed to meet the New Zealand Privacy Act 2020 and the Australian Privacy Act 1988, including the Australian Privacy Principles.
It covers this website only. Councils that use Policy24 publish their own plans and property enquiry pages, and their own privacy statements apply there.
Information we collect
When you book a demo or contact us: your name, council or organisation, role, email, phone if you give it, and your message. When you visit the site: technical information such as your IP address, browser and the pages you visit, from our hosting and security services.
How we use it
- To reply to your enquiry and arrange a demo.
- To keep the site secure and prevent spam and misuse.
- To understand, in aggregate, how the site is used.
We don’t sell personal information, and we won’t add you to a mailing list unless you ask us to.
Services we use
The site is hosted on Microsoft Azure and delivered through Cloudflare. Form messages are delivered to our team by email. Some providers may process information outside New Zealand and Australia, under their own contractual and security safeguards.
How long we keep it
We keep enquiries for as long as we need them to respond and for our business records, then delete them. Technical logs are kept for a short period and deleted automatically.
Your rights
You can ask to see the personal information we hold about you, and ask us to correct or delete it. Email [email protected]. If you’re not happy with how we’ve handled your information, tell us first; you can also contact the Office of the Privacy Commissioner in New Zealand or the Office of the Australian Information Commissioner.
Changes
We may update this policy from time to time. The latest version is always on this page.